November 2020

Engage Your Customer ? Write About Benefits

Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers? I bet you said ?Yes?. But are you sure you listed benefits? If you?ll bear with me for another 10 seconds, I?d like to test out a theory on you.

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Does Your Customer Service Suck?

As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.

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Document Storage Scanning To CD

Fast and easy retrieval of you information is critical to your business success. And your documents, both on hard drive and paper, are the lifeblood of your organization. So it makes sense to preserve them for any eventuality. But should you try to do it yourself or find a professional firm to do it for you? Read on to find out.

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Delivering Great Customer Service – 10 Tips

One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers? expectations are higher than ever and companies that fail to deliver, risk losing market share. Here are 10 Tips for Delivering Good Customer Service.

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Customer Service Training Tips

Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee’s, these companies do not give their workers enough incentive to be customer friendly, and they don’t seem to insist their employees use the customer training tips that are provided during their training. Businesses always supply new employees with their own customer service training tips in the beginning but they seem to forget them after being em…

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Customer Service Tips That Generate Referrals

Customer service tips: Discover how to generate referrals from your satisfied customers.

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Customer Service Strategies on eBay

Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.

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Customer Service Skills Training and ROI

Statistics consistently reinforce that the biggest challenge in today?s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise?I?ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?

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Customer Service Policy Geared For Excellence

One unhappy customer can tell the world about inferior service while very few happy customers tell a single person. Having a rock solid customer service policy can help you deal with all aspects of your customer’s requests. This policy should cover basic areas of a customer service program, which will help you to develop a positive relationship with all of your customers.

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Customer Service Live Chat

Live chat customer service works like a voice support; this however is not on the telephone but rather through chatrooms. This is the best case of course, because there are times when you may not have live operators to handle your request for support, and thus you will receive an automated response for your queries.

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