Turning Customer Service Inside Out!

While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.

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Top 6 Ways To Get An Angry Customer To Back Down

Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down

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Top 6 Things Not to Do With Angry Customers

Avoid these common pitfalls when dealing with tough customers.

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Tips to Improve Your Customer Loyalty

Statistics show that, on average, U.S. companies lose half of their customers every five years.

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Tips for using Movers

This article contain info on movers. What you have to consider when your deside to get a moving company to help you with the difficult task of moving.

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The Voice of Customer Service

Customer service is about more than mouthing the words customers want to hear in a manner so as to convey our inflection. It is important to understand where in a sentence we put the emphasis. Using a pleasant tone, effective intonation, and empathic emotion our voice can go a long way toward helping customers feel heard, valued and cared for.

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The Unbeatable Laws Of Customer Service

Your business can?t survive without customers. That?s the number one law of customer service. Find out what the other laws are in this article.

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The Top Ten Client Feedback Questions

Perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!

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The Simplest Solution To Customer Satisfaction

?Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.?

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The Pretty Woman Theory

Each initial contact we make with a prospective customer can make or break not only that sale, but potentially dozens more.

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