The Moment of Truth

*You only get one Moment of Truth with customers. Will it be a moment of misery or a moment of WOW?

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The High cost of Training

Only the educated are free

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The Golden Rule of Customer Service

Can the simplest life lessons apply to our sales careers?

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The Golden Rules Of Customer Service

Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today!

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The Customer Is Sometimes Always Right?

Somehow, this philosophy/policy of, ?The customer is always right? has been branded into the consumer?s psyche and repeatedly shoved in the face of business owners, managers, and employees. When was the last time you really took a look at this philosophy and considered all the ramifications?

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The Best Help Desks On The Internet

If you are having a technical issue with your computer, and you need assistance, your best bet is to call your manufacturers technical support line. In most cases, technical support is part of the package when you first purchased your computer. If, for some reason, you are unable to use your computer manufacturers help desk services, here are a few free help desk sites on the Internet.

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The benefits and the dangers of CRM

“CRM” stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop and implement smarter customer strategies.

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The ABCs of Customer Recovery

This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease?.the ABC?s of Customer Recovery.

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The 7 Secrets Of Wow! Customer Service

When you give your customers a service that is way out of the normal, two things happen: your customers come back again and again; and your job becomes a source of pleasure. This article shows you how to do it.

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