Articles

The Golden Rule of Customer Service

Can the simplest life lessons apply to our sales careers?

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Quiz- Do You Sell Yourself To The Customer?

Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the training to sell to him/her.

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Can You Hear Me Now?

We all think we know how to listen, yes? The fact is that very few people know how to truly listen. In our earnestness to serve, we get pulled out of a conversation by preparing for the answer while the other person is still talking. We wait for a pause and when the person takes a breath, we jump in to improve or remedy the situation.

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9 Steps for Coaching Call Center Agents

Here’s a field-tested and proven model for coaching call center agent phone calls. It’s highly effective for improving quality, yet profoundly simple to execute.

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