Where Has Customer Service Gone?

This articles shows where companies are going with their customer service and what individuals can do about it.

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Is The Customer Always Right?

Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.

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