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The ABCs of Customer Recovery

This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease?.the ABC?s of Customer Recovery.

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Ten Ways to Build Client Trust

Clients work with professionals whom they trust. Building ttrust is an ongoing process. Here are 10 wyas to build trust with both old and new clients.

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Does Your Customer Service Suck?

As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.

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Upset Customers

5 Simple Tips For Dealing With Nasty Customers

If you?ve been in business very long, you?ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that?s going to ?shut your business down? because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparentl…

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