manager

Turning Customer Service Inside Out!

While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.

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Butchering Customer Service

It?s one thing to be attentive and meet customers? needs; it?s another to be so present and “in their face” that customers think you want them to adopt you. This article will help you understand the difference so that your customers will continue to reward you with loyalty.

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